Shipping policy

Shipping Policy

Shipping Provider

We use Aramex Store to Door as our trusted courier partner to deliver your orders safely and efficiently throughout South Africa.

Order Processing

* Orders are processed within 1–2 business days after payment has been confirmed.
* Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Estimated delivery times are:

7-15 business days

Please note that delivery times are estimates and may vary due to weather conditions, public holidays, or courier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the size or weight of your order.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email or SMS so you can monitor your delivery.

Delivery Information

Please ensure that your delivery address and contact details are correct when placing your order. We cannot be held responsible for delays or failed deliveries caused by incorrect information provided by the customer.

Delays

While we strive to ensure all orders arrive on time, unforeseen circumstances may occasionally cause delays. We appreciate your patience and will assist in tracking your parcel where necessary.

Damaged or Missing Items

If your order arrives damaged or if any items are missing, please contact us within 48 hours of receiving your parcel. Please include your order number and photographs of any damaged items so we can investigate and resolve the issue as quickly as possible.

Contact Us

If you have any questions about your order or shipping, please contact our customer support team. We are always happy to help.